Shipping & Returns

 

COVID-19 Shipping update

We hope everyone is staying safe in this difficult time. We are still open and shipping orders, and although these are being dispatched as usual, they may experience some delays in the Royal Mail system - please see any updates here - https://www.royalmail.com/coronavirus

Shipping

We offer free, standard UK shipping for orders totalling over £50, and free, standard international shipping for orders totalling over £150.

We charge a flat rate for delivery within the UK of £2.50. Delivery takes 3-4 working days. 

We also offer fast track UK shipping for £4.99, which delivers within 1-2 working days.

 We offer a flat rate for international shipping at £10.99. This is provided by The Royal Mail international standard service, which does not provide end to end tracking, only a confirmation of delivery, and takes 10-14 working days.

 If you are in need of faster international shipping, we offer a tracked service, within 5-7 working days, at a cost of £22.99.

 Returns Policy

You may return items within 30 days of delivery for a refund or exchange. Items must be in new, unworn condition with original labels and packaging intact. Buyers are responsible for the return postage cost, unless faulty. We recommend using a tracked method of shipping, and obtaining proof of postage.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Exchanges and refunds are processed within 48 hours of items being received.